Describe the result you need
Choose exterior cleaning, interior cleaning or a combined visit. Explain the priorities in plain terms: carpets need attention, accessible seating surfaces need cleaning, or the exterior needs a presentation wash. Include aircraft type and photographs where they clarify the condition.
Mention existing marks or damage and supply any care instructions. Do not assume that cleaning includes repairs, dismantling or the removal of aircraft components.
Confirm who can arrange access
Provide the airport and the specific hangar or parking location if known. Identify the operator, handler or site contact who can confirm permission for the work and access to the aircraft. A cleaning enquiry does not itself grant airside access.
The proposed working area, escorts or entry arrangements and any location-specific instructions should be agreed before the visit. Ask your responsible contact what information they need from the cleaning provider.
Make the cabin available
Ask the crew or owner to remove personal possessions or identify items that must remain in place. Clarify which compartments are accessible for the chosen cleaning level. There is no need to include passenger information or a full flight itinerary in an initial enquiry.
If you are requesting attention to spills or stains, describe the affected area and any treatment already attempted. This helps set an appropriate work without promising that every mark can be removed.
Agree the final review
Share the time the aircraft becomes available and the time it needs to be ready, not just the date of the next flight. Identify who will review the completed work and who can approve a change in work if something unexpected is found.
Keep a copy of the chosen cleaning level. It provides a clear reference for the final check and helps you describe any requirements for future cleaning visits.