Separate flight times from working time
An arrival and departure time do not necessarily describe the period available for cleaning. The aircraft may need to be positioned, handed over or made accessible first. Tell the provider when work can actually begin and when access must end.
Include the contact responsible for confirming those times. If the schedule changes, the cleaning work or visit may also need to change rather than assuming the original work can fit into a shorter window.
A cabin refresh and a deeper clean are different jobs
A limited refresh of accessible cabin areas has a different work from more involved cleaning of seating, carpets and surfaces. The cabin layout, marks needing attention and any drying requirements matter as well as the aircraft category.
Describe the priority areas and the finish you need. If time is limited, agree a narrower work explicitly rather than labelling it a full deep clean.
Combined interior and exterior visits need coordination
Request both services at the outset so access, working space and final check can be considered together. It should not be assumed that all tasks can happen at the same time or that a combined visit will take a fixed number of hours.
For exterior work, condition and working conditions can change what is practical. The provider and responsible operator should confirm the proposed method and any constraints before scheduling.
Leave room for the final check
The plan should allow the agreed work to be reviewed before the aircraft is released back to the crew. If any area falls outside the original work, the right person needs to be available to make a decision.
We do not publish guaranteed turnaround times for unidentified aircraft. Include aircraft type, work, condition and the real working window when requesting a visit so the timing can be assessed.